1. Scope of Application
2. Order Process and Contract Conclusion
3. Prices and Shipping Costs
4. Delivery, Product Availability
5. Payment Terms
6. Retention of Title
7. Warranty for Defects and Guarantee
8. Liability
9. Storage of the Contract Text
10. Jurisdiction, Applicable Law, Contract Language
11. Online Dispute Resolution, Consumer Arbitration

1. Scope of Application

1.1. These General Terms and Conditions apply exclusively to the business relationship between Bäckerei Krause, Owner René Krause, Lilienthalstraße 18, 01257 Dresden (hereinafter “Seller”) and the customer (hereinafter “Customer”) in the version valid at the time of the order.

1.2. You can reach our customer service for questions, complaints, and claims from Monday to Friday, 07:00 to 15:00, at +49 (0)351 2015627 or by email at bestellung@baeckerei-krause.de.

1.3. A consumer, for the purposes of these Terms and Conditions, is any natural person who enters into a legal transaction for purposes that are predominantly not attributable to their commercial or independent professional activity (§13 BGB).

1.4. Deviating terms and conditions of the customer will not be accepted unless the seller expressly agrees to their validity.

2. Order Process and Contract Conclusion

2.1. The essential characteristics of the goods offered and the validity of limited-time offers can be found in the product descriptions in the online shop. The details provided (e.g. color, weight, dimensions) and their representations (e.g. images) are approximate unless exact conformity is necessary for the intended contractual purpose. They are descriptions, not guaranteed characteristics. Commercial deviations and technical improvements are allowed as long as they do not impair the intended use.

2.2. By listing products in the online shop, the seller makes a binding offer to conclude a contract.

2.3. Customers may add products to the cart using the “Add to cart” button. The cart can be viewed and modified at any time. Proceeding to checkout is done by clicking “Proceed to checkout,” “Check out with PayPal,” or “Check out with Amazon Pay.”

2.4. Customers are then prompted to enter their data. Mandatory fields are marked with *. Customers may register and create an account, which will simplify future orders.

2.5. Before submitting the order, a summary page displays all order details. Customers may review and correct entries. Clicking “Place binding order” constitutes acceptance of the offer — the purchase contract is concluded.

2.6. When using “Check out with PayPal,” the customer logs in with their PayPal credentials. Data from the PayPal account is automatically used. The final confirmation page allows review before finalizing the order with “Place binding order.”

3. Prices and Shipping Costs

3.1. All prices include the applicable VAT.

3.2. Shipping costs are added and clearly displayed on a separate information page and during checkout.

4. Delivery, Product Availability

4.1. Delivery occurs after receipt of payment if advance payment is agreed.

4.2. If delivery fails despite three attempts due to the customer's fault, the seller may withdraw. Any payments will be refunded promptly.

4.3. If the product is unavailable due to non-delivery by the supplier, the seller may withdraw and inform the customer, offering a comparable product or refund.

4.4. Delivery times and restrictions (e.g. country exclusions) are provided on a dedicated page or within the product description.

5. Payment Terms

5.1. Payment options are shown during checkout and on a separate info page.

5.2. When using third-party services like PayPal, their terms apply.

5.3. During default, the seller may charge statutory default interest and claim further damages.

5.4. Offsetting rights are granted only for undisputed or legally established claims. The same applies to rights of retention arising from the same contractual relationship.

6. Retention of Title

The goods remain the property of the seller until full payment is received.

7. Warranty for Defects and Guarantee

7.1. Warranty follows legal provisions.

7.2. Guarantees apply only if explicitly provided. Details are communicated before order submission.

8. Liability

8.1. The following limitations apply without prejudice to statutory rights:

8.2. The seller is liable without limitation for intent or gross negligence.

8.3. For slight negligence, the seller is liable only for breach of essential obligations that endanger the contract’s purpose or its execution. Liability is limited to foreseeable, typical damages.

8.4. The limitations do not apply to injury to life, body, or health, guarantees, or fraudulent concealment. Product liability law remains unaffected.

8.5. These limitations also apply to the seller’s employees, agents, and vicarious agents.

9. Storage of the Contract Text

9.1. Customers may print the contract before submitting the order using their browser’s print function.

9.2. The seller sends a confirmation email with order details and these terms. Customers with accounts can view past orders in their profile. The seller stores the contract text but does not make it accessible online.

10. Final Provisions

10.1. Place of jurisdiction is the seller’s location if the customer is a merchant or legal entity under public law.

10.2. German law applies, excluding CISG. Consumer protection regulations of the customer's residence country remain unaffected.

10.3. Contract language is German.

10.4. If any provision is invalid, the rest of the contract remains effective. Statutory provisions apply in place of invalid terms.

11. Online Dispute Resolution, Consumer Arbitration

The European Commission provides a platform for online dispute resolution at http://ec.europa.eu/consumers/odr/. Our email address: info@dresdner-christstollen24.de. We are not willing or obligated to participate in consumer arbitration proceedings.