Refund policy
Right of Withdrawal
Consumers have a right of withdrawal of fourteen days.
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last item.
To exercise your right of withdrawal, you must inform us (Bäckerei Krause, Owner: René Krause, Lilienthalstraße 18, 01257 Dresden, Phone: 0351/2015627, Fax: 0351/2015617, Email: info@dresdner-christstollen24.de) by means of a clear declaration (e.g. a letter sent by post, fax, or email) about your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send the notification concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we will reimburse you for all payments we have received from you, including delivery costs (except for the additional costs arising if you chose a different method of delivery than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged fees for this repayment. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earlier.
You must return or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
The right of withdrawal does not apply to the delivery of goods:
- that can spoil quickly or whose expiration date would be quickly exceeded,
- that are not suitable for return for health protection or hygiene reasons if their seal was removed after delivery.
Model Withdrawal Form
(If you wish to withdraw from the contract, please fill out this form and return it to us.)
To: Bäckerei Krause, Owner: René Krause, Lilienthalstraße 18, 01257 Dresden, Fax: 0351/2015617, Email: info@dresdner-christstollen24.de
I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*):
_________________________________________________________________________________
Ordered on (*) / received on (*): ____________________________________________
Name of consumer(s): _____________________________________________________
Address of consumer(s): ___________________________________________________
Signature of consumer(s) (only for paper notifications)
_________________________________________________________________________________
Date: _________________________________________________________
(*) Delete as appropriate.